Shienna
Your Next Customer Support VA | Email & Chat Support | CRM Tools (Shopify, Richp
Overview
Looking for full-time work (8 hours/day)
at $6.66/hour ($1,280.00/month)
Bachelors degree
Last Active
May 31st, 2026 (27 days ago)
Member Since
January 15th, 2021
Profile Description
Customer Support & Client Success Specialist | 8+ Years Experience
To have
a better feel of who I am beyond my profile, here's a short intro video:
Tired of messy inboxes, rising escalations, and robotic customer replies?
I help growing businesses turn customer support into a smooth, structured, and brand-building experience.
With 8+ years in telecom, eCommerce, marketplace, and healthcare support, I’ve:
- Maintained 97–100% QA scores
- Handled 40–50 tickets daily without sacrificing quality
- Completed CRM migrations ahead of schedule
- Built onboarding and process documentation from scratch
- Supported English & Spanish (Latin American) clients
I work confidently inside Salesforce, Zendesk, Freshdesk, Slack, and more, so I integrate fast and add value immediately.
I don’t just answer tickets.
I improve systems. I reduce friction. I protect your brand.
If you’re looking for reliable, empathetic, policy-aligned support with an operational mindset, let’s talk.
Send me a message and tell me what’s overwhelming your support team.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Other Skills
Office and Administration » Calendar Management
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
Office and Administration » Administrative Support
Experience: 5 - 10 years
Office and Administration » Communication » Spanish Bilingual
Experience: Less than 6 months
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Angono, Rizal
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 11
- Influence: 7
- Steadiness: 46
- Compliance: 36
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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