Content Planner & Administrative Support Specialist

Effectively managed multiple responsibilities, deadlines, and daily operational tasks while maintaining productivity and work quality in fast-paced environments.

Performed daily reconciliation of internal ledgers, wallet balances, and blockchain transaction records to ensure financial accuracy. Monitored transactions and investigated discrepancies to support operational reconciliation processes.

Managed content scheduling and publishing across social media platforms to maintain consistent engagement. Conducted audience and trend research to support content performance and marketing strategies.

Supported daily administrative operations, maintained office documentation and records, and coordinated reports and meetings to ensure efficient workflow operations.

Developed and managed content calendars to ensure consistent publishing across social media platforms. Conducted audience and trend research to improve engagement and content performance.

Reviewed customer withdrawal requests and monitored transaction activities to ensure compliance with risk control procedures. Verified transaction records and supported operational accuracy through reconciliation processes.

Managed administrative records, maintained office documentation, and supported daily operational processes to ensure efficient workflow and coordination.

Utilized Microsoft Excel for data entry, report preparation, record management, billing tracking, and administrative reporting activities.

Maintained administrative records, processed documents, and entered and updated data accurately to support daily office operations and reporting activities.

Handled customer inquiries, visitor coordination, and front desk operations while providing administrative and client support services. Maintained professional communication to ensure positive customer experiences.

Processed billing statements, monitored payment records, and tracked outstanding balances. Assisted in collection activities and handled customer billing and payment concerns.

Maintained effective communication with customers, visitors, and internal teams to support daily operations, coordination, and customer service activities.

Utilized Google Workspace tools including Google Docs, Sheets, and Drive for documentation, reporting, collaboration, and daily administrative tasks.

Prepared reports, maintained records, and supported documentation and reporting activities to assist daily operations and administrative processes.

Reviewed customer withdrawal requests and monitored transactions to ensure compliance with risk control procedures. Performed transaction monitoring and reconciliation to support operational accuracy and risk management.