Virtual Assistant | Experienced CSR & SMM | EA

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

August 1st, 2025 (330 days ago)

Member Since

September 6th, 2020

Profile Description

Experienced CSR (Travel & Finance) | Social Media Manager | Executive Assistant

Hi there! I'm a dedicated and detail-oriented Virtual Assistant with over 3 years of experience in social media marketing and customer service. 

Here’s how I can help you and your business thrive:

Social Media Marketing

With 3+ years of managing content creation, scheduling, and engagement for two businesses, I create effective, visually appealing content using Meta Business Suite and Canva to boost your brand’s visibility. Customer Service Expert
I’ve managed escalations, supported agents, and provided solutions for both KLM and Air France. I handle baggage claims, webchat, and social media inquiries for both airlines. Additionally, I assist agents with their concerns and am responsible for CSAT analysis, transforming survey data into actionable insights.

Executive Assistant
I can offer email management, calendar scheduling, meeting scheduling, research and reports, data entry, and document organization. I’m knowledgeable with Microsoft Office, Google Workspace, Dropbox, Zoom, and Skype.

Travel Coordination

With 2+ years of experience using GDS Amadeus, I can support flight bookings, itinerary planning, and handle any travel-related inquiries — perfect for travel agencies or professionals looking for reliable assistance. 

I’m a dedicated individual, adaptable, and always eager to learn new tools to help streamline operations. I take pride in staying organized, communicating effectively, and delivering high-quality results.

Let’s work together to make your business run smoothly and grow online. Feel free to message me, and let’s get started!