Customer Service Rep / Technical Support for Dentrix Ascend

Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($960.00/month)

Associates degree

Last Active

June 19th, 2026 (3 days ago)

Member Since

June 19th, 2020

Profile Description

At 19, I began my professional journey as a Customer Service Representative in the BPO industry. This role became my training ground, teaching me how to handle customers with empathy and patience—especially when they needed to vent frustrations. I learned that true customer satisfaction comes from listening first, then providing the best solution.

Building on this foundation, I transitioned into sales as a Sales Executive, where I mastered upselling and cross-selling techniques. This experience taught me how customer service skills naturally translate into closing sales and achieving incentives.

Seeking new challenges, I moved into billing support as a Billing Specialist under the Comcast account. Here, I developed expert
ise in explaining billing details, including proration and adjustments, ensuring customers understood every cent of their charges.

The highlight of my career came when I became a Technical Support Engineer for Linksys, where I spent nearly a decade troubleshooting and configuring networking devices such as routers, switches, access points, range extenders, and powerline adapters. I gained strong knowledge of IP addressing, network topology, and CRM tools like Salesforce. My responsibilities also included configuring network printers, gaming consoles (Xbox, PlayStation), and email accounts across platforms like Outlook, Yahoo, and Gmail.

Most recently, I advanced into the healthcare technology field as a Technical Support Specialist for Dentrix Ascend at Henry Schein One. In this role, I support dental professionals by troubleshooting software for insurance coordination, ledger management, claims processing, and reporting tools. This position has allowed me to combine my technical expertise with customer-focused communication, ensuring dental offices run smoothly and efficiently.

Professional Strengths:
- Over a decade of experience in customer service, sales, billing, and technical support
- Strong networking knowledge (routers, switches, access points, printers, consoles)
- Proficiency in CRM systems including Salesforce and Dentrix Ascend
- Skilled in email configuration and account management
- Excellent verbal, written, and listening skills, fostering clear communication and customer satisfaction
- Detail-oriented, independent, and adaptable across industries