Social Media Manager | Customer Support & E-commerce Virtual Assistant.

Overview

Looking for full-time work (8 hours/day)

at $6.77/hour ($1,305.60/month)

Associate Degrees

Last Active

June 5th, 2026 (5 days ago)

Member Since

June 11th, 2020

Profile Description

Customer Support Specialist | Social Media Manager | E-commerce Virtual Assistant | Email & CRM Management

Hi, I'm Carmela.

I help business owners stay organized, provide excellent customer experiences, and maintain a strong online presence.

With 9 years of customer service experience, 3 years of social media management, and hands-on experience in lead generation and cold calling, I bring a well-rounded skill set that combines communication, organization, and problem-solving.

My background includes supporting US-based healthcare, telecom, e-commerce, and service businesses through phone, email, chat, and social media. I am comfortable handling customer inquiries, order follow-ups, inbox management, CRM updates, appointment scheduling, lead tracking, and administrative support.

My services include:

• Customer Support (Phone, Email, Chat)
• Email & Inbox Management
• CRM Management & Data Entry
• Lead Generation & Cold Calling
• Appointment Setting & Follow-Ups
• Social Media Management
• Community Management
• Content Creation with Canva
• Virtual Assistance & Administrative Support
• Calendar Management & Travel Coordination

Tools I use:

• GoHighLevel (GHL)
• Google Workspace
• Canva
• CapCut
• Salesforce
• Shopify
• Trello
• Meta Business Suite
• Facebook Creator Studio
• Microsoft Teams
• WhatsApp
• Rocommerce


Clients describe me as dependable, detail-oriented, proactive, and easy to work with. I'm a fast learner who can quickly adapt to new systems and processes with minimal supervision.

Whether you need someone to support your customers, manage your social media, organize your daily operations, or follow up with leads, I'm ready to help your business run more smoothly and efficiently.

Let's connect and discuss how I can support your team.