Melissa
Freelance Operations & Customer Service Specialist | Project Manager | Dispatch
Verified
With Timeproof
Overview
Looking for full-time work (7 hours/day)
at $5.82/hour ($980.00/month)
Bachelors degree
Last Active
June 26th, 2026 (2 days ago)
Member Since
May 28th, 2020
Profile Description
I am a results-driven operations and customer service professional with more than 15 years of experience in the BPO, customer support, logistics, and project management industries.
Throughout my career, I have successfully managed customer service teams, trained and developed employees, coordinated dispatch and freight operations, handled site access management, and supported business operations in fast-paced environments. My experience spans leadership, workforce coordination, customer experience, process improvement, and project execution.
As a freelancer, I help businesses improve customer satisfaction, streamline operations, manage projects, coordinate logistics, and support remote teams. I am known for strong communication skills, attention to detail, problem-solving abilities, and a commitment to delivering excellent results.
Core Competencies:
• Customer Service & Customer Success
• Project Management & Coordination
• Freight & Dispatch Operations
• Site Access & Logistics Coordination
• Team Leadership & Performance Management
• Employee Training & Development
• Process Improvement
• Client Communication & Relationship Management
• Remote Team Support
• BPO Operations Management
I am always open to opportunities involving customer support leadership, operations management, project coordination, logistics support, dispatch operations, and team development.
Top Skills
E-Commerce » Inventory Management » Quality Control
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Personal Assistant
Experience: 2 - 5 years
Other Skills
Human Resources
Experience: 2 - 5 years
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Makati City
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 42%
- Influence: 18%
- Steadiness: 16%
- Compliance: 23%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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