Maria

Empathetic E-commerce Support Pro | Shopify & Gorgias | Deta

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

High school diploma

Last Active

October 22nd, 2025 (249 days ago)

Member Since

January 17th, 2020

Profile Description


Skilled in managing high-volume inquiries across email, chat, SMS, and phone calls, with a proven ability to resolve complex issues efficiently and empathetically. Specialized in supporting fashion, jewelry, and automotive brands using platforms like Shopify, Gorgias, Salesforce, Moxie, and VMware. Capable of handling 50+ tickets per day, including order tracking, refunds, returns, claims, warranty, and product selection.Known for clear communication, policy enforcement with warmth, and proactive problem-solving. I’m highly organized and detail-oriented, which helps me spot issues early and keep things accurate. I consistently receive positive feedback from co-workers, supervisors, and customers for my high-quality work and dedication.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 2 - 5 years

E-Commerce » Order processing

Experience: 2 - 5 years

Other Skills

Customer Support

Customer Support » Phone Support

Customer Support » Sales Support

Office and Administration » Problem Solving

Experience: 2 - 5 years

Marketing » Content Creation » Creative Writing

Customer Support » Phone Support » English Speaking

Office and Administration » Critical Thinking

Experience: Less than 6 months

Office and Administration » Communication » Spanish Bilingual

Experience: 6 months - 1 year

Basic Information

Age
31
Gender
Female
Website
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Address
Sariaya, Quezon
Tests Taken
IQ
Score:  125
Government ID
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