Jessica

Customer Support/ Visa Specialist/Cold Caller/Real Estate

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

BS Computer Engineering

Last Active

September 26th, 2024 (43 days ago)

Member Since

December 14th, 2019

Profile Description

Profile DescriptionAs a Customer Support Specialist with over 7 years of experience, I effectively managed inbound and outbound calls, live chats, and emails. I focused on providing professional responses and resolving issues promptly to ensure customer satisfaction. I maintained accurate records in the CRM system and collaborated with cross-functional teams to address complex inquiries. Additionally, I assisted in training new teaUpgrade to see actual infombers on best practices. My strong communication and problem-solving skills, along with my ability to thrive in a fast-paced environment, led to consistently high customer satisfaction ratings.
Skill Summary: 
Visa ProcessingLead ManagementCold CallingText, Calls, and Email ManagementService/Google Review ManagementAppointment Setting/Booking Management
Proficient with the following tools: ZendeskRVMMojoXencallSalesForceRingCentralSlackAsanaSiebelTLSVidexPropstream

Top Skills

Real Estate » Cold Calling

Experience: 1 - 2 years

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 2 - 5 years

Other Skills

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Experience: 2 - 5 years

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Forum Community Moderation

Customer Support » Content Management

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Basic Information

Age
34
Gender
Female
Website
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Address
Tanza, Cavite
Tests Taken
None
Uploaded ID
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