Customer Support Manager | Dropshipping | Ecommerce VA

Overview

Looking for full-time work (8 hours/day)

at $4.70/hour ($909.09/month)

Bachelors degree

Last Active

July 13th, 2026 (2 days ago)

Member Since

November 21st, 2019

Profile Description

Hello! As an experienced telco and e-commerce customer service professional, I am dedicated to providing outstanding service to customers and resolving any issues they may encounter. With over 8 and a half years of experience in the industry, I have developed strong communication and problem-solving skills, and I am committed to ensuring that all customers have a positive experience with their telecommunications services.

My expertise includes handling customer inquiries related to billing, service disruptions, device support, technical issues and more. I am well-versed in the telecommunications industry's best practices and regulations, and I keep up to date with the latest trends so that I can provide accurate and helpful information to customers.

I have used Zendesk, Gorgias and Reamaze as a CRM tool and can accomplish 100 emails even before end of the shift. I can do 2 to 3 chat concurrency, I am proficient in Google Suite and can multitask.

Above all, I am passionate about delivering the best possible customer experience, and I strive to build relationships of trust and loyalty with each customer. If you're looking for a reliable and experienced telco customer service professional for your Upwork project, I am ready to help you achieve your goals.

Regards,
Angelica