Operations & Systems Manager | BPO Leadership | CEO / Founder Support | Process D

Overview

Looking for part-time work (4 hours/day)

at $16.64/hour ($1,600.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 24th, 2026 (4 days ago)

Member Since

November 19th, 2019

Profile Description

I'm an operations and customer experience leader with 18 years of experience — including 8 years at a Fortune 500 BPO managing teams of 200+ across the US, Australia, and APAC, and 4 years in Dubai as the operational right hand to a CEO at a business transformation consultancy.

I've built and scaled systems from scratch — SOPs, performance dashboards, OKRs, AI-enabled workflows, agent training frameworks, and cross-functional governance structures — in both large enterprise environments and lean founder-led businesses.

What I actually do for clients:
- Turn chaos into documented, repeatable processes your team can follow without you
- Build agent-facing guides, workflows, and training materials that translate complex changes into clear action
- Set up and streamline operations using automation tools including n8n and AI-driven GPTs
- Manage performance metrics, feedback loops, and continuous improvement so nothing slips through the cracks
- Support founders and CEOs directly — managing execution, driving follow-through, and freeing up your time for what only you can do

I work with B2B and B2C businesses across e-commerce, professional services, and high-growth startups.

Available 4 hours/day, Monday to Friday — during US afternoon hours (12pm–4pm EST / 9am–1pm PST).

MBA in Global Business Administration | Chartered Manager (CMI) | Magna Cum Laude, University of the Philippines