Jennifer

Head of eCommerce Operations & Support

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $14.15/hour ($2,720.00/month)

Bachelors degree

Last Active

June 28th, 2026 (yesterday)

Member Since

April 5th, 2012

Profile Description

Head of Operations with 13+ years of experience scaling US-based eCommerce and remote teams. I partner directly with founders and executives to turn strategy into execution—and execution into measurable growth.

I helped scale our operations from 1 to 7 brands, led 70+ tea ---------- mbers, and owned end-to-end operations across customer support, logistics, ecommerce, HR, payroll, and systems.

What I do best:
Run and optimize day-to-day operations
Build scalable processes & SOPs
Lead and develop remote teams
Improve customer experience & efficiency
Track and act on KPIs (conversion, revenue, CX, performance)

Results:
20% YoY revenue growth
30% increase in operational efficiency & customer satisfaction
25% reduction in logistics errors
40% reduction in manual workload through automation

Tools: Shopify, WordPress, Gorgias, Klaviyo, Monday, Slack, Notion, AfterShip, DocuSign, and more.

If you need a senior, hands-on operator who can own operations and scale with your business, let’s talk.