Technical Writer | SOPs | Grant & Research Writing | Customer Support Content

I conduct thorough research to create clear and informative content for blogs, reports, and articles. I focus on presenting data and insights in an easy-to-understand way to support our content strategy.

I have six years of combined experience in handling US-based telecommunications accounts, including Verizon Postpaid and AT&T Postpaid. I handle customer concerns with patience and understanding and focus on providing long-term solutions.

I am experienced in conducting thorough quality audits and facilitating calibration sessions to ensure compliance with company standards and client requirements. With four years in this role, I have managed various programs under Verizon Postpaid. I successfully led a pioneering Verizon B2B Loyalty account as the sole QA analyst and effectively onboarded US-based QA analysts.

I create user-friendly technical documents, including manuals and guides. I've developed comprehensive 100-page Digital Adoption Plans for various industries across Canada. My goal is to simplify complex information, making it accessible and helpful to users.

I am experienced in developing and implementing action plans that streamline operations, reduce costs, and improve overall performance. Skilled in collaborating with cross-functional teams to facilitate change, monitor progress, and ensure alignment with project goals.

I am skilled in building and maintaining strong relationships with clients to ensure satisfaction and loyalty. Experienced in understanding client needs and expectations, providing tailored solutions, and facilitating effective communication throughout the project lifecycle.

I am experienced in ensuring adherence to industry regulations and standards through meticulous oversight and documentation. Skilled in conducting compliance audits, reviewing processes, and implementing corrective actions to mitigate risks.

I am proficient in utilizing SEMrush to perform SEO analysis, identify keywords, and understand our competition. I aim to optimize website content to improve search engine rankings and attract more visitors.

I design clean and user-friendly web pages. Using tools like WordPress and Elementor, I create layouts that are responsive and visually appealing, ensuring they meet our branding goals.

I am proficient in Microsoft Excel for data organization and analysis. I can create detailed spreadsheets with formulas and charts to present information clearly and support decision-making.