Current Employment Status:
Hired Full Time on May 27, 2018
Skill Summary Related Experience:
- Customer Relations
-
- Chat Support
- Account and Billing Support
- Technical (Troubleshooting internet and computer)
- Managing Everyday Business Etiquette
- Knowledgeable in MS Office / Google Programs
- Internet Research
- Typing speed of 60 - 65wpm
Experience: 2 - 5 years
Excellent Written Communication: Ability to articulate thoughts clearly and concisely in written form. Empathy: Capacity to empathize with customers' situations and respond with compassion and understanding. Problem-Solving: Skill in identifying and resolving customer issues or inquiries effectively. Attention to Detail: Ability to notice and address specific details or requirements mentioned in customer emails. Time Management: Capability to prioritize tasks and manage time effectively to respond to emails promptly. Professionalism: Maintaining a professional tone and demeanor in all email interactions. Multitasking: Capacity to handle multiple email threads simultaneously while maintaining quality responses.
Experience: 5 - 10 years
Experience: 1 - 2 years
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