Irene

Account Manager | Team Leadership | Training & Onboarding Officer | Legal Servic

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Overview

Looking for full-time work (8 hours/day)

at $8.40/hour ($1,600.00/month)

Bachelors degree

Last Active

June 19th, 2026 (yesterday)

Member Since

March 2nd, 2018

Profile Description

An experienced Account Manager, Client Success Lead, and Process Trainer with over 10 years of hands-on experience in outsourcing, customer operations, onboarding, and executive support. I bring a calm, organized, and strategic approach to managing teams, serving clients, and improving workflows.

My background spans legal, healthcare, logistics, ecommerce, and BPO operations, with strong experience in customer communication, account growth, CRM management, and training. I’ve supported executives, led teams, and built systems that help operations run smoother and clients stay longer. I’m also confident handling sensitive information, escalations, SOPs, and high-volume inboxes with judgment and discretion.

Core Skills & Strengths

• Account Management & Client Retention
• Customer Support (Email, Chat, CRM-based)
• Team Leadership & Coaching
• Recruitment, Training, Onboarding & Process Optimization
• Lead Generation & Business Development
• Medical Records & Legal Assistance
• Inbox Management & Executive Support
• SOP Creation, QA, and Documentation
• Research, Reporting, Scheduling & Admin Support



Top Skills

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Forum Community Moderation

Marketing » Copywriting

Marketing » Content Creation » Blogging

Marketing » Content Creation » Technical Writing

Marketing » Content Creation » Microblog Content Writing

Marketing » Content Creation » Ghost Writing

Customer Support

Customer Support » Phone Support

Customer Support » Content Management

Basic Information

Age
37
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
DISC
Dominance: 46
Influence: 5
Steadiness: 15
Compliance: 33
English
C2(Advanced/Mastery)
Government ID
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