IT Service Desk Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

February 26th, 2026 (105 days ago)

Member Since

August 21st, 2017

Profile Description

With over six years of experience in IT support and AI training, I have developed strong technical expertise and problem-solving skills that align well with this role.
In the AI field, I worked as an AI Trainer and Annotator at Appen Services Philippines, where I trained AI models for computer vision, particularly for self-driving cars. I specialized in image and video annotation, using tools such as Bounding Boxes, Segmentation, and LiDAR to enhance AI accuracy.
In IT support, I worked as an L1 Service Desk Analyst at Atos, managing i ---------- resolution, remote desktop support, virtual machine setup, and troubleshooting hardware/software issues. I utilized tools such as ServiceNow for ticketing, Active Directory for user management, MSRA for remote support, and SCCM for application installation and configuration. Additionally, as a Real-Time Analyst, I specialized in SLA monitoring, workload forecasting, and schedule management to optimize operational efficiency.
I am highly adaptable, detail-oriented, and comfortable working across different time zones. My combined expertise in IT administration, AI data processing, and technical troubleshooting makes me a strong candidate for this role. I would welcome the opportunity to further discuss how my skills can contribute to your team’s success.