John

Fraud & Payments Analyst | Risk & KYC Specialist | iGaming Operations

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.23/hour ($818.18/month)

Associates degree

Last Active

July 21st, 2026 (7 days ago)

Member Since

July 14th, 2026

Profile Description

I have over 7 years of experience in iGaming and payment operations. My experience includes processing deposits and withdrawals, KYC verification, chargeback handling, transaction monitoring, and customer support through chat and email. I'm familiar with Zendesk, Intercom, Jira, Slack, and Google Workspace. I'm reliable, detail-oriented, and always willing to learn new things to improve my work.

Top Skills

Customer Support » Customer Service » Fraud detection

Experience: 1 - 2 years

Reviewed deposits and withdrawals, monitored transactions for suspicious activities, performed KYC verification, investigated chargebacks, and helped prevent fraudulent transactions while ensuring compliance with company policies.

Customer Support » Customer Service » Payment Processing

Experience: 5 - 10 years

Managed player deposits and withdrawals, processed payment requests, handled USDT transactions, resolved payment issues, and ensured all transactions were accurate and compliant with company procedures.

Other Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Experienced in using Zendesk for chat and email support, ticket management, customer issue resolution, and case tracking.

Customer Support » Chat Support

Experience: 2 - 5 years

Handled high-volume live chat support, answered customer inquiries, resolved issues, and escalated complex cases when needed.

Basic Information

Age
33
Gender
Male
Website
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Address
Dasmarinas, Cavite
Tests Taken
None
Government ID
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