Lean Six Sigma Green Belt, Operations Leader

Operations Management Skills Experienced operations leader skilled in stabilizing high‑volume programs, improving performance, and driving consistent service delivery. Strong command of forecasting, capacity planning, real‑time management, and performance analytics to keep SLA, AHT, QA, and productivity on target. Adept at coaching frontline leaders, optimizing workflows, and implementing data‑driven process improvements using Six Sigma methods. Known for bringing structure, clarity, and disciplined execution across multi‑shift, cross‑regional operations.

I bring strong call center management capability, built on years of leading multi‑shift teams, stabilizing performance, and driving operational excellence. You manage day‑to‑day operations with clarity and structure — from queue management, capacity planning, and SLA governance to coaching Supervisors and Team Leads for consistent execution. You turn data into decisions, using performance trends, forecasting, and process controls to keep service levels, quality, and productivity on track. With hands‑on experience in workforce management, operational leadership, and Six Sigma, you deliver a balanced approach that improves customer experience while controlling cost and reducing waste.

Project Management Skills Strong end‑to‑end project manager with experience leading cross‑functional initiatives in high‑volume operations. Skilled in defining project charters, mapping workflows, setting milestones, and driving execution through structured governance. Uses Six Sigma and data‑driven analysis to identify bottlenecks, reduce variance, and implement sustainable process improvements. Adept at coordinating stakeholders across regions, managing timelines, and ensuring deliverables meet quality, efficiency, and business impact targets. Known for bringing clarity, discipline, and measurable results to complex, fast‑moving projects.

Reliable MS Excel skills, comfortably handling functions, formulas, and data‑driven tasks that support daily operations. You can build and maintain pivot tables, lookup functions, conditional logic, and structured spreadsheets that keep information organized and decision‑ready. With your background in operations, workforce management, and accountancy, you bring accuracy, structure, and a practical approach to solving problems through data — strong enough to deliver results, and continuously improving toward advanced mastery.

xperienced in end‑to‑end WFM operations, including forecasting, capacity planning, scheduling, and real‑time management for high‑volume BPO programs. Skilled in analyzing trends, optimizing staffing models, and balancing service levels, productivity, and cost. Strong background in intraday governance, variance management, and performance reporting. Adept at partnering with Operations, Training, and Quality teams to align workforce plans with business needs, while driving accuracy, efficiency, and operational stability.

I earned my Bachelor of Science in Accountancy from the University of San Carlos, where I built a strong foundation in financial reporting, auditing, cost management, and business analysis. The program sharpened my attention to detail, numerical discipline, and structured problem‑solving