IT Helpdesk / Level 1 Support Technician / IT Support | M365 | Active Directory |

Overview

Looking for any work (8 hours/day)

at $7.08/hour ($1,366.40/month)

Bachelor's degree

Last Active

June 4th, 2026 (30 days ago)

Member Since

May 23rd, 2026

Profile Description

I am a Level 1 Support Technician with a 90% First-Contact Resolution and 95% SLA compliance, providing remote Helpdesk and Technical Support in enterprise environments. I specialize in Microsoft 365 support, Active Directory, Windows and macOS support, network troubleshooting, and user access management.

I resolve issues related to Outlook, Teams, SharePoint, OneDrive, password resets, account lockouts, MFA, Bitlocker, network connectivity, and remote access.

Core Keywords & Expertise:

• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Active Directory (account lock out, password resets)
• Azure (BitLocker, Temporary Access Pass)
• Hardware issues support
• Cybersecurity awareness, including phishing detection, MFA, and basic security best practices
• macOS Support (Jamf Self Service app configuration, software deployment, troubleshooting)
• VPN Support (GlobalProtect, Cisco AnyConnect)
• Multi-Factor Authentication (Okta, Microsoft Authenticator, RSA)
• Citrix Workspace and Genesys Support
• Ticket Management (ServiceNow, ConnectWise, Synchro, Zendesk & BMC Remedy)
• Confluence (documentation, knowledge base)
• Remote Support (BeyondTrust, AnyDesk, TeamViewer, Quick Assist)
• Slack, Zoom, Google Workspace and support tools

I am available for remote Level 1 Support Technician | IT Helpdesk | IT Support role and long-term contracts.


**IT Helpdesk, Helpdesk Technician, Level 1 Support Technician, Tier 1 IT Support, IT Support, Helpdesk Analyst, Technical support, Customer Support, Chat support, Email support, Phone support, Remote Troubleshooting, Problem solving**