Shopify & eCommerce Support Specialist | Order Management | Customer Experience

Overview

Looking for any work (8 hours/day)

at $2.82/hour ($545.44/month)

High school diploma

Last Active

July 22nd, 2026 (today)

Member Since

May 21st, 2026

Profile Description

I am Jackie Lou Macayana, a dedicated and detail-oriented Virtual Assistant based in Davao City, Philippines, with over 3 years of combined experience in eCommerce support, customer service, and retail sales operations.
I specialize in managing Shopify store operations, handling high-volume customer inquiries across email, chat, and voice channels, and ensuring smooth end-to-end order management. I have a proven track record of handling 100+ daily tickets with a 93% customer satisfaction rate and 95% first-contact resolution, while maintaining fast response times and high-quality service standards.
In my most recent role as a Virtual Assistant for an eCommerce Shopify store, I managed day-to-day store operations including order processing, tracking, refunds, supplier coordination, and product listing management. I also leveraged AI and automation tools to streamline workflows and increase team efficiency by 20%.
I am proficient in Shopify, Zendesk, Microsoft Office, Google Workspace, ChatGPT, and various customer support and ticketing platforms. I am a fast learner, highly organized, and I take full ownership of every task assigned to me.
I am available full-time, can work independently without supervision, and am flexible with time zones and schedules. I treat every client's business with the same care and dedication as my own, and I am fully committed to delivering reliable, professional, and results-driven support.
I am open to long-term opportunities and ready to contribute to your team immediately.