Account Associate / General Virtual Assistant / Article Writer / Public Relations /

• Provided excellent assistance, information, and support to customers regarding their finances and PayPal account. • Efficiently answered inquiries, resolved customer issues, while ensuring customer satisfaction through effective communication and problem-solving skills. • Answered customer's concern through voice and non-voice setup. • Provided accurate solutions through live-chat while ensuring empathy and connection with the customer.

Provided accurate and concise updates about customer's concern and inquiries about their account and disputes.

• Provided excellent assistance, information, and support to customers regarding their finances and PayPal account. • Efficiently answered inquiries, resolved customer issues, while ensuring customer satisfaction through effective communication and problem-solving skills. • Answered customer's concern through voice and non-voice setup.

• Provided excellent assistance, information, and support to customers regarding their finances and PayPal account. • Efficiently answered inquiries, resolved customer issues, while ensuring customer satisfaction through effective communication and problem-solving skills. • Answered customer's concern through voice and non-voice setup. • Provided accurate solutions through live-chat while ensuring empathy and connection with the customer.

• Crafted contents, such as news articles, infographics, newsletters, short scripts, short and long essays and social media posts and updates about the water interruptions, events and water billings for the masses. • Assisted the Public Relations officer in assisting the customers regarding their billing concerns, sending text messages and during public addresses. • Conducted Public Addresses during water interruptions and system maintenance for public awareness.

Assisted customer with their problem regarding payments and provided solutions to prevent experiencing the same issues in future purchases

Has product knowledge in troubleshooting PayPal account and resolving customer's concern and inquires regarding their PayPal account

Edited basic videos during training and internship with the use of various tools.

• Managed the company's social media accounts by responding to inquiries online, monitored media coverage, and coordinated with marketing teams for efficient advertisement. to build and maintain a positive public image for the company.

• Provided assistance and support to the Executive Assistant, Secretary, Public Relations Officer and Bookkeeper in the Office of the General Manager. • Handled and managed documents that circulated within the company by documenting, reviewing and releasing it. • Assisted in organizing events during company gatherings and various programs.

Edited videos using CapCut and utilized it's tools to make creative designs and outputs.