Airbnb Support Ambassador | Airbnb Trainer Facilitator | Airbnb Team Lead | Short-Term Rental Operations and Management experience.
Experienced three different positions in Airbnb with a good background in STR operations, guest communication, and team performance coaching that includes goal setting. Ensuring a smooth day-to-day operations while delivering consistent and high quality guests' experience.
Hands on experience handling guests' on-trip related issues, resolving escalations efficiently and supporting property operations in fast-paced environments. One of the Team Lead responsibility is to conduct a one-on-one coaching sessions that usually tackles goal-setting, finding areas of opportunity, and recognitions to ensure we maintain service excellence.
My focus is not only focused on resolving issues, but also on preventing them through structured communication, clear process, and continuous improvement. I bring proactive, detail-oriented, and reliability-driven approach to every task.
Skills:
Airbnb / Short-Term Rental Operation Support
Effective Mediation
Escalation Handling
Issue Resolution
Reservation and Booking Management
Conflict Resolution
Administrative Support
CRM and Support Tools (Airbnb tools, inbox and listing management, etc)
Strong Written & Verbal Communication
Tools:
Airbnb Platform (Inbox, Reservations, Listings, and Calendar Management)
Google Workspace (Docs, Sheets, Gmail, and Calendar)
Microsoft Office (Word, Excel, Outlook)
Slack (Team Communication)
Customer Support Ticketing tools
Property Management Systems (HostAway)
Breezeway
Familiarity with CRM Tools
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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