Customer Support & Administrative Support Specialist | Email Management & Order

Managed customer interactions through Facebook, Instagram, and Twitter/X,Meta Suite business accounts. Responded to inquiries, provided product information, assisted with order-related concerns, and maintained professional communication to support customer satisfaction and engagement.

Provided customer support through Facebook, Instagram, Twitter/X, and email by answering inquiries, assisting with orders, and resolving customer concerns.

Assisted library patrons and online shop customers by answering inquiries, addressing concerns, and helping them access information and services. Demonstrated strong communication and problem-solving skills in both onsite and online environments.

Experienced in customer service and administrative support for online businesses. Managed customer inquiries through Facebook, Instagram, Twitter/X, and email, sent invoices via Gmail, and maintained accurate order and payment records using Google Sheets. Organized, detail-oriented, and capable of handling daily virtual assistant tasks efficiently.

Managed email communications by responding to inquiries, orders, sending invoices and important documents, and coordinating information with customers. Experienced in maintaining professional and timely correspondence using Gmail.

Used Google Sheets to maintain and update records, organize information, track documents and transactions, and ensure data accuracy. Experienced in managing spreadsheets for reporting and record-keeping purposes.

Handled customer orders by recording order details, tracking payments, updating spreadsheets, and providing customers with order updates. Ensured accurate and organized order processing from inquiry to completion.