VA: Claims and Adjustments / Claims | Insurance Virtual Assistant (Applied Epic &

Instructed and taught Korean students (professionals and children, provided detailed post-class feedback, and contributed to the organization's growth through succession planning as an ESL trainer.

Drove performance improvements for a team of 27 teachers through targeted coaching and development. I also partnered with various departments to increase organizational efficiency and ensured all administrative operations were executed smoothly.

Served as the primary link between policyholders and carriers to report and manage insurance claims. My core focus involves processing claims and adjustments through CMS, Applied Epic, and Vertafore AMS360, where I also create medical summaries and follow up directly with insurance firms on filings. Additionally, I handle broader policy servicing tasks, including managing documentation like Dec pages, processing payments, and performing quoting for personal lines.

Headed a team of 27 teachers, focusing on performance enhancement and professional development. I collaborated across departments to streamline workflows and improve overall operational efficiency while managing all core administrative responsibilities.