Lead Generation Specialist

Responsible for conducting data mining and lead validation to identify potential business clients. Handles cold calling to reach companies, gather information on their remote staffing needs, and engage decision-makers regarding required roles. Coordinates appointment setting for the Sales Manager and ensures all client information is accurately recorded and updated in the CRM system to support efficient tracking and follow-ups.

Responsible for outbound, warm, and cold calling to support lead generation within the real estate industry. Handles client outreach to offer property appraisals, qualify leads, and schedule appointments with real estate agents. Manages and updates CRM records to ensure accurate data and efficient workflow. Also conducts follow-ups with past clients to maintain relationships and identify potential property selling or buying opportunities.

Responsible for providing roadside assistance support through inbound emergency calls, including locating stranded motorists using Google Maps and assessing vehicle issues such as tire changes, jump-starts, lockouts, fuel delivery, and towing needs. Coordinates with emergency roadside technicians to dispatch appropriate assistance or arrange towing services, ensuring timely response and resolution of customer issues.

Responsible for handling inbound customer calls for eBay North America, providing support for listing inquiries, billing concerns, account recovery, and general troubleshooting. Also assists customers in resolving disputes such as items not received, items not as described, and unpaid item cases, ensuring accurate resolution and a positive customer experience.

Responsible for managing insurance claims from start to finish. Guides customers through the claims process, reviews policy coverage, determine liability, and ensures fair settlements. Coordinates with third parties to resolve issues and facilitate smooth claim resolution.