General Virtual Assistant | Business Developer | Social Media Management

Reliable and detail-oriented administrative professional with experience managing calendars, emails, and daily operations to keep businesses running smoothly. Skilled in customer support (phone, email, chat), CRM management, and data organization. Experienced in coordinating with clients and stakeholders, handling documentation, and ensuring timely follow-ups on tasks and approvals. Known for strong communication, accuracy, and the ability to multitask in fast-paced environments.

Customer-focused professional with experience providing support via phone, email, and chat. Skilled in handling inquiries, resolving issues efficiently, and delivering a positive customer experience. Experienced in managing CRM systems, tracking customer interactions, and maintaining accurate records. Known for clear communication, problem-solving, and staying calm and professional in fast-paced environments.

Fluent in both written and spoken English, with the ability to communicate clearly and confidently with clients and customers. Experienced in handling phone, email, and chat conversations with a professional and friendly tone. Strong listening and comprehension skills, allowing for accurate understanding of client needs and effective problem resolution.

Proficient in translating content between English and Spanish with accuracy and cultural awareness. Able to maintain the original message, tone, and intent while ensuring clarity and readability. Experienced in handling written communication, messages, and basic documents with attention to detail and consistency.

Strong coordination skills with experience managing schedules, organizing tasks, and ensuring smooth communication between clients, teams, and stakeholders. Able to handle multiple priorities, follow up on pending tasks, and keep projects on track through clear communication and attention to detail.

- Led base-wide marketing initiatives to support Community Services programs and events. - Produced 349 marketing materials in one Period of Performance (PoP) , meeting tight deadlines while maintaining high quality standards. - Spearheaded digital newsletters, updating intranet platforms, and coordinating with Public Affairs to maximize event visibility. - Executed 50+ monthly recreational events, leading end-to-end planning, hosting, and engagement to drive participation and enhance base morale.