I am a detail-oriented and reliable professional with experience in customer support, data management, and administrative workflows. I have a strong background in handling complex customer escalations under the FedEx account, ensuring accurate documentation and efficient issue resolution.
At Concentrix, I specialized in data annotation using Encord AI for the AppFolio SmartEnsure account, reviewing and validating insurance documents while collaborating closely with colleagues who manage property dispatch and maintenance coordination. This exposure gave me valuable insight into property management workflows and real estate operations.
With proven skills in lead management, task coordination, and workflow optimization, I am well-equipped to support real estate professionals and administrative teams with precision, efficiency, and reliability. Detail-oriented Virtual Assistant with hands-on experience in property management-related data
validation, insurance document verification, and compliance checks. Currently working as a Data
Annotator Specialist under AppFolio SmartEnsure using Encord AI systems. Strong background in
customer support, escalation handling, and process-driven accuracy. Seeking remote Property
Management or Data Validation VA role.
Experience: 6 months - 1 year
• Review and validate renter’s insurance documents submitted by tenants and applicants • Cross-check policy details against system records to ensure compliance • Use Encord AI annotation tools to verify document accuracy and data integrity • Support property managers by maintaining reliable and compliant insurance records • Perform spot checks and quality assurance on submitted documentation
Experience: 6 months - 1 year
• Handled complex customer escalations and issue resolution • Maintained accurate case documentation and follow-ups • Coordinated with internal teams to resolve delivery and account issues
Experience: 6 months - 1 year
•Review and validate renter’s insurance documents submitted by tenants and applicants • Cross-check policy details against system records to ensure compliance • Use Encord AI annotation tools to verify document accuracy and data integrity • Support property managers by maintaining reliable and compliant insurance records • Perform spot checks and quality assurance on submitted documentation
Experience: 1 - 2 years
• Scheduled appointments and coordinated service requests • Managed customer inquiries via chat and email • Ensured accurate data entry and task tracking
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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