Donita
Healthcare Support & Customer Service Specialist | Medical Records Retrieval | A
Overview
Looking for full-time work (8 hours/day)
at $6.98/hour ($1,344.00/month)
Bachelor's degree
Last Active
June 4th, 2026 (7 days ago)
Member Since
February 4th, 2026
Profile Description
I am a detail-oriented and reliable professional with over three years of experience in healthcare support, customer service, and medical records operations. I have worked with U.S. healthcare providers, insurance members, and medical facilities, handling customer inquiries, claims and billing concerns, eligibility & benefit verification, and medical records retrieval while maintaining accuracy, professionalism, and HIPAA compliance.
My experience includes managing high-volume workloads, conducting provider research, coordinating medical record requests, resolving customer concerns, and delivering exceptional service through phone,
I take pride in being dependable, responsive, and committed to delivering high-quality work. My goal is to help businesses streamline operations, provide excellent customer experiences, and achieve their objectives efficiently.
Top Skills
Office and Administration » Admin Data Processing » Records Retrieval
Experience: 1 - 2 years
Professional Services » Medical Services » HIPAA Compliance
Experience: Less than 6 months
Other Skills
Customer Support » Insurance » Medical Insurance
Experience: 2 - 5 years
Office and Administration » Attention to Detail
Experience: 2 - 5 years
In my previous capacity as a Chart Retrieval Agent, I consistently facilitated the acquisition of patients' medical records for CMS projects, ensuring meticulous data handling essential for compliance.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Office and Administration » Work Ethics
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 1 - 2 years
Office and Administration » Microsoft Word
Experience: 1 - 2 years
Office and Administration » Time Managment
Experience: 2 - 5 years
Attending a customer in a call while attending another client's concern via chat.
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 46%
- Influence: 18%
- Steadiness: 18%
- Compliance: 18%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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