I am a detail-oriented professional with extensive experience in medical records retrieval and in-home Care Advising. Proven expertise in guiding families through complex care options, coordinating with healthcare providers, and securing legal documentation. Known for a positive phone demeanor and a track record of resolving issues efficiently in high-volume environments.

As a Production
Resolution Specialist, we are to make sure that requests for Medical Records
and Bills (Hospital records/bills, Clinic records/bills, Police reports/bills,
Ambulance records/bills, Anesthesiology records/bills, X-ray records/Films, ER
records/bills, etc.) are correctly sent to the facilities/providers who seen
the patient. We are to address any Authorization issues, fees, and any
facility/provider concerns prior of them releasing the request documents for
our patient. Said records/bills are to be used for Claims, SSDI, UNUM, Legal
claim, Insurance claims etc., We also cater underwriting wherein patient's are
applying for any claims. We are also to communicate with the clients (Law
Offices) who are requesting the records/bills of the patient. We are sending
them an update regarding the status of their requests from time to time as some
of the requests has hearing dates specifically the SSDI via email. If needed,
we are having meeting with them virtually via zoom. As for the Nesting Support,
the following are my responsibilities:

- Assist trainees during the Nesting period by answering questions and
providing guidance.

- Performs live monitoring of calls and holds 1:1 coaching meeting with
trainees.

- Continuously assesses trainees’ development and makes appropriate
recommendations to management.

- Keeps management informed of trainees’ progress and potential issues or
problems.

- Responsible for handling call escalations, as needed.

- Monitors and ensures trainees are remaining on task.

- Provides support to Customer Support Center Trainer.

- Ensures adherence to company policies, procedures, and guidelines.

- Provides timely responses to emails.

- Keeps current with company and call center updates.

- Assists with special projects and performs other duties, as assigned.

Customer-focused professional with experience in healthcare and e-commerce support, skilled in handling customer concerns with empathy and accuracy. Experienced in legal records retrieval, outbound follow-ups, and supporting U.S. law firms in securing records and documents. Strong communicator with solid problem-solving skills and the ability to adapt in fast-paced environments.

Has work experience with handling provider calls for behavioral health benefits & claims. Spent 4 years in retrieving Patient Medical Records.

All-around Virtual Medical Assistant | HIPAA-compliant Healthcare Virtual Assistant | Front Desk Receptionist | Insurance Verification Specialist | Patient Care Coordinator

I am a licensed Attorney in the Philippines and a Juris Doctor graduate. Efficient, goal-oriented and result-driven licensed legal practitioner with years of experience in a fast-paced legal service company, proficient in legal research, document review and client relations with excellent communication and collaboration skills. Recognized for strong analytical skills with the ability to accurately key, convert and edit data. Skilled in contract review, CRM data entry, document control, stakeholder communication, and workflow coordination. Experienced in handling legal correspondence, tracking deadlines, maintaining audit-ready records, and ensuring accuracy in compliance-related processes.

Detail-oriented and highly organized professional with 5+ years of experience in medical records retrieval and insurance verification. Skilled in coordinating with providers, hospitals, and clients to ensure accurate and timely processing of records while maintaining HIPAA compliance. Strong in communication, problem-solving, and claims resolution, with experience using Navinet and working with copy services like Sharecare, Ciox, and Verisma.

Reliable, self-motivated, and committed to quality work. Feel free to contact me if you’re looking for someone dedicated and easy to work with.

Dedicated healthcare professional with 3 years of experience in the healthcare and legal support industries, specializing in medical records retrieval and lien negotiation for law firms, personal injury cases, and doctors’ offices. Experienced in negotiating medical liens, securing favorable resolutions, and coordinating with providers to ensure compliance and accuracy. Skilled in resolving client concerns, maintaining confidentiality, and ensuring timely and precise record retrieval. Demonstrates strong communication, and multitasking abilities, with a proven commitment to compliance and delivering high-quality client service.

With experience as a Legal Assistant, including roles as a Team Lead for Archers 3M Earplugs and a Records Retrieval Specialist, I have developed strong skills in managing claims for military veterans, collecting medical billing records, and handling both defendant and plaintiff cases. In my role as a Legal Assistant, I have worked directly with attorneys, reviewing medical records, ensuring accuracy, and verifying critical details for cases. I also have expertise in researching medical facilities and utilizing NPI (National Provider Identifier) to request and retrieve necessary records.

Additionally, I am proficient in using copy services such as MRO, Sharecare, and Ciox, along with accessing Electronic Health Records (EHR) to obtain vital medical records. My technical skills include proficiency in Salesforce, Wisefiles, MR8, Five9, and communication platforms like RingCentral. I am also well-versed in legal terminology, HIPAA compliance, and managing medical billing, authorizations, and radiology records.

I am confident that my experience, attention to detail, and background in legal support would make me a valuable asset to your team. I look forward to the opportunity to discuss how I can contribute to your organization.

Detail-oriented Medical Records Specialist with proven expertise in medical records retrieval, EMR management, and healthcare operations. Achieved measurable efficiency gains, including reducing retrieval time by up to 30% and enhancing operational workflows by 25%. Skilled in HIPAA, CMS, and regulatory compliance with a consistent 100?herence record. Experienced in cross-functional collaboration with legal, healthcare, and customer service teams to resolve record access challenges and improve client satisfaction. Background spans records retrieval, grievance and appeals resolution, and customer success, with a track record of optimizing processes, maintaining accuracy, and supporting both operational and revenue cycle objectives.

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. A proactive approach to identifying and resolving issues consistently optimizes processes and supports team objectives. With over 13 years of experience in the BPO sector, recognized for strong interpersonal skills and expertise in conflict management, consistently surpassing KPIs and delivering impactful results. Valued for integrity and the ability to foster lasting professional relationships, contributing to a collaborative team atmosphere focused on achieving success.

As a Medical Records Retrieval Specialist, a have a well-rounded skill set in Customer Service, Critical thinking, Problem solving, Professionalism, strong work ethic, Oral and written communications skills. As a tenured medical records retrieval specialist, I will be able to bring additional value to effective handling orders promptly. Ensuring that every order handed to me is done with quality. Lastly, I am ready to expand my current skill by exploring a new line of business where I am sure I will grow.

Previously employed in a BPO Company called AHM Outsourcing Services Inc. as Records Retrieval Specialist for an American company known as Datafied that specializes in medical records retrieval and release of information for 3 years. As a Records Retrieval Specialist, my primary task is to send out requests for medical records to different facilities, clinics, or hospitals. It could be by way of using an online portal, faxing, or via email. Other tasks include invoice and medical records compilation, call back scheduling, actions documentation, and some quality assessment for records to be released as we not only request records, but we are also custodian of records for certain facilities.
We also maintained confidentiality of all medical records and sensitive information to comply with
HIPAA regulations. Enhanced patient care by accurately and efficiently retrieving medical records for
healthcare providers. Diligently tracked and reported metrics related to medical record retrieval efforts, providing
valuable insights into operational performance. Minimized risk exposure for the organization by conducting regular audits of stored records
and addressing any discrepancies found.

Detail-oriented Medical Coordinator and Medical Virtual Assistant with experience in obtaining and managing medical records, insurance verification, scheduling, customer service, and healthcare administration. Known for being dependable, organized, proactive, and able to deliver quality work while maintaining professional communication in fast-paced environments.

NEED HELP WITH YOUR MEDICAL RECORDS?
I can help you: Request & organize records from providers and government offices, coordinate & manage HIPAA-compliant docs, and deliver attorney-ready files for faster case prep.

CORE COMPETENCIES
Medical Records Retrieval – request, track, and organize from any provider
Timely Record Delivery – on-time, complete records every time
HIPAA Compliance & Secure Docs – handle sensitive info safely
Attorney-Ready Case Files – organized, labeled, and ready to use
Medical Chronologies & Summaries – highlight key evidence for legal teams
Billing Review & Verification – ensure itemized charges are accurate
Provider & Vendor Coordination – follow up with hospitals, clinics, and vendors
EMS, ambulance, and fire/rescue reports – request, track, and organize quickly
Police, accident, and investigative reports – obtain complete, case-ready documentation
FOIA & public records – coordinate with government agencies for timely delivery
Detailed Documentation & Logs – keep case-ready tracking and notes
Legal Team Support – reduce paralegal workload and prevent delays
Remote Contract Support – aligned with U.S. law firm hours
Proactive & Independent – take ownership of cases
Tech-Ready Setup – fast internet, professional devices, and software for smooth workflow

INDUSTRY EXPERTISE
Personal Injury Law
Workers Compensation

MEDICAL RECORDS ROI & PROVIDER PORTALS EXPERTISE
Datavant (Ciox Health)
ChartSwap
ChartRequest
MRO Corp (ROILog)
Verisma
HealthMark Group
HIM Connections
Sharecare
MCS Group
Record Retrieval Solutions (RRS)
Provider MyCharts (e.g., Epic MyChart, Cerner/Rush MyChart)
Government Records Portals (Police, EMS, Fire, Accident/Crash Reports)
FOIA & Public Records Requests

SOFTWARE EXPERTISE
Microsoft Word, Excel, Outlook
Google Workspace (Docs, Sheets, Drive, Calendar)
Adobe Acrobat
Neos
Smart Advocate
Slack/ Teams
Zoom / Google Meet
DocuSign
HelloSign
Salesforce
Sangoma/ Ring Central

Let’s get your records under control—book a call now.