A Senior Operations Manager oversees day-to-day service delivery, drives efficiency, and leads teams to meet strategic business goals, often managing multiple sites or complex BPO/technical operations. They are responsible for KPI performance, process improvements, and stakeholder management.
Experience: 2 - 5 years
Align daily operational activities with broader business objectives
Experience: 2 - 5 years
Implement best practices and continuous improvement methodologies
Experience: 2 - 5 years
Manage, mentor, and develop high-performing teams, including managing other managers.
Experience: 2 - 5 years
Drive, monitor, and exceed KPI targets, including quality metrics, sales targets, and service level agreements (SLAs)
Experience: 2 - 5 years
Maintain high level engagement with clients to meet or exceed expectations
Experience: 2 - 5 years
Partner with sales, client services, and technical teams to ensure seamless service delivery.
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