Customer service representative

Experienced in providing high quality customer support by handling inquiries, resolving issues, and assisting customers through email and chat. Skilled in order management, problem solving, and delivering timely, customer focused solutions.

Experienced Customer Service Representative skilled in handling customer inquiries, resolving concerns, and managing retail accounts through email and chat. Committed to providing efficient, professional, and customer focused support.

Experienced in using Shopify to manage orders, update customer information, process refunds and cancellations, and track shipments. Familiar with navigating the admin dashboard to support daily e-commerce operations and ensure accurate order fulfillment.

Experienced in using Gorgias as a customer support platform to manage and respond to customer inquiries across email, chat, and social media. Skilled in handling order-related concerns such as order tracking, refunds, exchanges, cancellations, and shipping updates while maintaining timely and professional communication. Able to use macros, tags, and ticket prioritization to improve response efficiency and customer satisfaction. My key skills are Gorgias Ticket Management, Customer Support (Email & Chat), Order Tracking & Issue Resolution, Refunds, Returns, and Exchanges, Use of Macros & Automated Responses, CRM & Helpdesk Navigation Time Management & Multitasking, Attention to Detail, Professional Written Communication

Skilled in using Notion to organize tasks, manage workflows, document processes, and track daily activities. Experienced in creating structured pages and databases to improve productivity, collaboration, and information management.