Virtual Assistant | Customer Service Agent

Skilled in delivering excellent customer service, resolving inquiries efficiently, and maintaining professionalism with clients from diverse backgrounds when I worked as a Customer Service Agent in an airline. Strong communication, problem-solving, and interpersonal skills, with the ability to remain calm and approachable in fast-paced environments.

I have administrative experience from my 3-month internship and a year of customer service agent at an airline, where I managed documentation, coordinated tasks, and supported operational workflows. I handled reports, maintained records, and ensured accuracy and efficiency in fast-paced environments.

During the pandemic, I managed Twitter-based campaigns, hosting giveaways and running promotional activities to boost client accounts and campaigns, increase audience engagement, and expand visibility across multiple platforms, including Discord, Telegram, Twitch, Twitter, Facebook, and Instagram. I secured sponsorships and coordinated online promotions for multinational clients, ensuring strong engagement and consistent branding.

I have experience in data entry when I was an intern. By using Microsoft Excel, I accurately input, organize, and maintain information to ensure efficiency and reliability.

I have experience in travel planning through competing in the COHREP 2022 National Skills Competition, where I was awarded Silver for Tour Packaging during college. This involved creating detailed itineraries, coordinating logistics, and designing engaging travel packages using Canva, showcasing both creativity and practical planning skills. I continue to plan travel itineraries personally, applying the same attention to detail and organizational skills in real-life trips.

I have event management experience from college, where I received hands-on training and was certified with TESDA National Certificate III in Events Management Services. As part of our curriculum, we hosted a MICE event, where I served as Assistant Director. I assisted hosts and guest speakers on-site, developed program mechanics and guidelines, sourced potential sponsors, hosts, speakers, and performers, and drafted scripts and formal invitation letters. This experience strengthened my skills in planning, coordination, and on-site event execution.

I have experience using Microsoft Excel for data entry, organizing information, and creating basic spreadsheets to track and analyze data efficiently.

I have basic experience using Canva to create visually appealing graphics, presentations, and marketing materials. I am familiar with templates, layout design, and adding text and images to produce clear and engaging content.

During college, I gained hands-on experience using Amadeus as part of our curriculum, learning to book flights, check schedules, and manage travel reservations. I still have my notes and soft copies of the guidance, which I refer to for refreshing my skills and maintaining familiarity with the system.

During college, as part of our curriculum, I gained practical experience using the OPERA Cloud Property Management System (PMS) to handle guest bookings, check-ins, and special service requests during my academic training in Front Office Operations.