Virtual Assistant | Email & Chat Support | SMM

I create social media posts, Instagram carousels, and image ads that follow the brand's guidelines. I am very organized with my files and I make sure all designs are exported in the correct size and format. I also use AI tools like Nano Banana to help me work faster and create better variations for ad testing.

I’ve spent time helping customers over the email and chat, answering their questions and solving problems as they come up. I’ve learned to stay calm and patient, even with tricky situations, and make sure the customer feels heard. I’m also comfortable using tools like CRM systems to keep track of requests and work with teammates to find the best solutions.

Ensured a smooth shopping experience for e-commerce customers by managing orders, processing returns and refunds, and addressing inquiries through email, chat, and ticketing systems.

. I know how to turn product details into interesting posts that catch people's attention. I also use AI tools to work faster and I am very good at following instructions and schedules to make sure posts are uploaded on time.

I’ve managed email support for customers, ensuring all messages are replied to accurately and in a timely manner. I track open requests, follow up as needed, and communicate clearly to keep customers informed until their issues are fully resolved.

Managed customer relationships using CRM systems to track inquiries, follow up on requests, and ensure customer satisfaction.

Experienced in managing customer inquiries through ticketing systems, where I track and resolve issues, communicate updates to customers, and collaborate with other team members to ensure a smooth support process.