Customer Service Representative, Customer Support Specialist, Medical billing

I was a part of a Logistics account and we support clients via email. Tracking and monitoring of their shipment.

I was a part of a chat support account based on UK. An online platform for takeaways and restaurants which we received concerns from. We provide end to end contact between the customer who orders food and clients who make them. A fast paced environment to make sure that every orders are handled properly.

I worked in the BPO industry for more than 5 years that handles customer service. Answering incoming calls and providing solutions for customer satisfaction.

Provided technical support over the phone to customer having problems with internet, phone and cable services. I was endorsed to 2 different accounts; Verizon Fiber Optics (US Based) and Bell Aliant (Canada based) which provide the same services. Walkthrough process over the phone and remote sharing are given in which a strong communication and patience are provided.

Was able to train different tools for medical billing; CRM/EHR and ICD-10 codes.

Submission and processing of claims with Prudential Life GI Bene. Death benefits of employees from certain employers which were being requested by beneficiaries. We also keep track the progress of the claims to ensure quality services are being given.

Handled incoming calls for an Airline Company - United airlines, from customer inquiring, booking, and making changes of their flight or itinerary.