Jonee

Bilingual Client Account Support|Video Editor|Retirement Plans

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Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Bachelors degree

Last Active

March 7th, 2026 (112 days ago)

Member Since

December 29th, 2025

Profile Description

Bilingual Customer Experience & Client Success professional with over a decade experience in financial services, delivering high-quality support across complex, high volume environments.
Strong expertise in 401(k) plan education, investment fundamentals, CRM platforms(e.g. Zendesk, Salesforce, etc.), endpoint and network troubleshooting helpdesk support, and software support.
Recognized for resolving technical and access issues efficiently while maintaining high client satisfaction, compliance, and data security standards.
An experienced video content creator as well, maintains a social media presence.

Top Skills

Marketing » Content Creation

Experience: 2 - 5 years

Video content creator and YouTube and Facebook strategist with 3 years of proven success growing a sports channel (BoxingTayo Media) to 79K subscribers and 41.6M views. Skilled in storytelling, scripting, SEO basics, editing, and content strategy. Produced multiple viral videos and shorts surpassing 10M views combined.

Customer Support » Customer Service

Experience: 5 - 10 years

Assisted participants with inquiries regarding their retirement plans, ensuring clarity and understanding. • Guided clients through website access and investment changes, adapting to market sentiments. In both Spanish and English Language. • Explained contract provisions and procedures, delivering exceptional customer service at Manulife MBPS Philippines.

Office and Administration » Communication » Spanish Bilingual

Experience: 10+ years

Bilingual (English/Spanish) professional with over 20 years of experience supporting South American clients. Provided Spanish-language assistance across technical support, 401(k) retirement services, billing inquiries, and directory assistance. Known for clear communication, problem resolution, and consistent, high-quality customer service in complex, multi-service environments.

Other Skills

Marketing » Content Creation » Scriptwriting

Experience: 1 - 2 years

Video content creator and YouTube and Facebook strategist with 3 years of proven success growing a sports channel (scriptwriting, commentary, and updates) to 79K subscribers and 41.6M views

Marketing » Content Creation » Social Media Content Creation

Experience: 2 - 5 years

Video content creator and YouTube and Facebook strategist with 3 years of proven success growing a sports channel (boxing features, commentary, and updates) to 79K subscribers and 41.6M views

Video Editing » Adobe Premiere Pro

Experience: 1 - 2 years

Grew a monetized YouTube channel with 79K+ subscribers, 41.6M views, and 1.5M+ watch hours Produced viral long-form and short-form content reaching millions of views Applied SEO, storytelling, and data-driven optimization to improve reach and retention Veo 3 and Kling AI Experienced.

Video Editing » CapCut

Experience: 2 - 5 years

Use Capcut every week for my Boxingtayo Media Youtube and Facebook.

Marketing » CRM » Zendesk

Experience: Less than 6 months

Marketing » Content Creation » Creative Writing

Experience: 1 - 2 years

A Crash Course in Writing Well: Learn to Write with More Style, Flair, and Impact Shani Raja Storytelling and Content Creation to Transform Your Personal Brand Linkedin

Basic Information

Age: 46

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: DISC
Dominance: 48
Influence: 18
Steadiness: 28
Compliance: 6: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”