Andrea

Training Specialist | Customer Support | Virtual Assistant

Verified

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Overview

Looking for part-time work (5 hours/day)

at $5.82/hour ($700.00/month)

Bachelor's degree

Last Active

June 11th, 2026 (16 days ago)

Member Since

December 21st, 2025

Profile Description

Hi! I am ---------- D. ---------- ñal, a 26-year-old communications professional based in Davao City, Philippines, with experience in the BPO and fintech industries. I began my career in 2022 as a Customer Service Representative for a fintech company, where I handled email and chat support while consistently delivering world-class customer service. Through strong communication skills, attention to detail, and a customer-centric approach, I was able to perform effectively in a fast-paced environment.

As my career progressed, I was promoted to Training Specialist, where I facilitated new hire onboarding programs, developed learning modules, created training activities and assessments, and handled various administrative tasks. My ability to simplify complex processes and deliver engaging training content led to my promotion to Senior Training Specialist. In this role, I supported continuous learning initiatives, enhanced training strategies, and contributed to improving overall team performance.

I hold a Bachelor’s degree in Communications, majoring in Journalism and Broadcasting, which has strengthened my written and verbal communication skills and continues to support my professional growth.

Top Skills

Customer Support » Customer Service

Experience: 6 months - 1 year

Detail-oriented and highly empathetic customer support professional with a strong ability to understand customer needs, resolve issues efficiently, and deliver positive service experiences while maintaining accuracy and attention to detail.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Coaching » Training and Development

Experience: 2 - 5 years

Over the past 3.5 years, I have specialized in new hire onboarding, with a strong focus on facilitating instructor-led and blended learning modules, designing and delivering engaging training activities, and administering assessments to evaluate knowledge retention and job readiness. My work has contributed to improving onboarding effectiveness and accelerating employee integration into the organization.

Other Skills

Design » Graphic Design

Experience: Less than 6 months

Video Editing

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 1 - 2 years

Design » Graphic Design » Instructional Design

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: Less than 6 months

Office and Administration » Writing

Experience: 5 - 10 years

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: IQ
Score: 139: DISC
Dominance: 33
Influence: 7
Steadiness: 37
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”