AI-Powered Virtual Assistant | 19 Yrs IT & BPO | ChatGPT & Claude | Google Works

Overview

Looking for part-time work (4 hours/day)

at $5.82/hour ($560.00/month)

Bachelor's degree

Last Active

June 5th, 2026 (6 days ago)

Member Since

December 19th, 2025

Profile Description

19+ Years of ISP & Technical Support Expertise – Your Reliable Partner for Seamless Connectivity

Hi! I’m Ronnel, a Technical Support Specialist dedicated to helping business owners eliminate the "technical headaches" that stall growth.

With nearly two decades of experience in the ISP and Telecom industry, I don’t just "fix things"—I ensure your business stays online so you can focus on scaling. Whether you are dealing with NBN sync issues, VOIP glitches, or complex network configurations, I provide high-level troubleshooting with minimal supervision.

How I bring value to your team:

Expert Network Diagnostics: I handle deep-dive troubleshooting for NBN, DSL, and FTTN using tools like Ping, Traceroute, and NBN Portals to resolve speed and latency issues.

VOIP & BizPhone Optimization: I specialize in configuring auto-attendants, call routing, and voicemail-to-email systems so you never miss a client connection.

Remote IT Management: Proficient in L1/L2 support using JIRA, Microsoft Dynamics 365, and TeamViewer to manage hardware and software faults across Windows, MacOS, and Linux.

SLA & Reliability: I have a proven record of maintaining strict SLA compliance, ensuring that every technical fault is resolved quickly to reduce downtime (MTTR).

I understand that for a small business owner, downtime equals lost revenue. I am loyal, honest, and hardworking, and I treat your business as if it were my own. If a problem is tough, I never give up until a solution is found.

Ready to get your technical systems running perfectly? Please message me and tell me exactly what technical problem you want me to resolve for you. I look forward to supporting your success!