Overview
Looking for work (0 hours/day)
at $0.00/hour ($0.00/month)
High school diploma
Last Active
June 5th, 2026 (yesterday)
Member Since
December 17th, 2025
Profile Description
I am a versatile IT Professional with over 4 years of experience spanning Service Desk operations and Data Analysis. I have a proven track record of resolving complex technical incidents and managing B2B client relations for global firms like HCLTech and Foundever.
Core Competencies:
IT Support: Primary technical contact for incident resolution, ticket lifecycle management, and SLA adherence.
Data Analytics: Expert in leveraging Advanced Excel for operational reporting and performance tracking.
Client Relations: Professional handling of B2B inquiries and high-level appointment coordination.
Technical Stack: Microsoft 365, CDAX Ticketing, Service Now, Microsoft Teams, and Advanced Excel
C2 English Proficient | IQ Score: 99
I am resourceful, analytical, and committed to delivering high-quality technical solutions. I am ready to help your business streamline operations and improve service delivery.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Proven track record of handling high-volume inquiries while maintaining excellent CSAT (Customer Satisfaction) scores.
Customer Support » Technical Support
Experience: 2 - 5 years
4+ years of experience providing real-time hardware and software solutions for international accounts like HP and Xerox.
Customer Support » Sales Support » Ticket Booking
Experience: 2 - 5 years
Proficient in documenting incidents, managing case logs, and ensuring timely resolution of technical tickets.
Other Skills
Marketing » CRM » Microsoft Dynamics 365
Experience: 1 - 2 years
Experienced in using the M365 suite for enterprise-level communication and collaborative problem-solving.
Customer Support » Phone Support
Experience: 2 - 5 years
Proven track record of handling high-volume inquiries while maintaining excellent CSAT (Customer Satisfaction) scores.
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Obando, Bulacan
- Tests Taken
- IQ
- Score: 99
- DISC
- Dominance: 26
- Influence: 18
- Steadiness: 20
- Compliance: 36
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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