Julius

Customer Support Team Lead | Executive Assistant | Quality Assurance | Operation

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Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Bachelor's degree

Last Active

July 1st, 2026 (yesterday)

Member Since

October 14th, 2025

Profile Description

I bring nearly a decade of experience helping businesses deliver exceptional customer experiences through customer support, quality assurance, and team leadership. Throughout my career, I've coached teams, improved processes, monitored quality, handled escalations, and partnered with stakeholders to achieve operational goals.

Beyond leading people, I genuinely enjoy bringing structure to fast-moving environments. Whether it's managing calendars, organizing projects, maintaining documentation, coordinating meetings, handling email communication, or supporting executives, I take pride in staying organized and making work easier for the people I support.

I'm known for being dependable, proactive, and calm under pressure. I learn new tools quickly, communicate clearly, and continuously look for opportunities to improve efficiency. My goal is to become a trusted partner who contributes to both daily operations and long-term business success.

Top Skills

Customer Support

Experience: 5 - 10 years

Handled high-volume customer interactions in a banking operations and shared services. Managed account inquiries, order processing, dispute and claims, technical support, while maintaining high compliance in a KPI-driven environment.

Office and Administration » Quality Assurance

Experience: Less than 6 months

Collaborative effort with operations team in ensuring high accuracy of compliance with client-led quality standards. Performed day-to-day call monitoring, both live & remote monitoring, in identifying gaps and implement coaching action plans.

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 1 - 2 years

Managed a team of 12-15 frontline stakeholders including, but not limited to, providing coaching sessions, performance evaluations, and developmental planning. This role also includes administrative tasks such as timekeeping management, RCA, KPI & SLA compliance monitoring.

Coaching

Experience: 2 - 5 years

Performed root-cause analysis to identify operational gaps and implement corrective action.

Office and Administration » Communication

Experience: Less than 6 months

Experienced customer and client services professional with over 9 years of exposure in shared services including banking operations, healthcare and briefly in technical support

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address: Santa Maria, Bulacan

Tests Taken: IQ
Score: 88: DISC
Dominance: 34%
Influence: 16%
Steadiness: 22%
Compliance: 28%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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