Zian
Part-Time Customer Support & SaaS Support VA | 6+ Years Technical Support | Auto
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $5.81/hour ($560.00/month)
Bachelors degree
Last Active
June 2nd, 2026 (23 days ago)
Member Since
October 7th, 2025
Profile Description
I am an experienced Application Support Analyst with over five years of expertise in enterprise application maintenance, technical support, and process optimization. I specialize in troubleshooting complex issues, performing root cause analysis, and ensuring SLA compliance across multi-tiered systems. Skilled in tools such as Azure DevOps, SQL Server Management Studio, JIRA, and UIPath, I collaborate closely with developers and product teams to deliver efficient and reliable solutions. I hold a B.S. in Information Technology from Asia Pacific College. With a strong analytical mindset and a commitment to continuous improvement, I strive to enhance system performance and deliver exceptional technical support.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Good writing skills for professional responses to clients/customers.
Customer Support » SaaS
Experience: 5 - 10 years
Other Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Experienced Application Support Analyst
Office and Administration » Microsoft Excel
Experience: 10+ years
Pivot Tables, Macros, and Power Query
Software » Databases » SQL Server
Experience: 1 - 2 years
Software » Application Performance Management » Grafana
Experience: 1 - 2 years
Used for monitoring server health of products handled
Software » Robotic Process Automation
Experience: Less than 6 months
Created basic automation projects for work. Tested and supported complex automation projects as well.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong
- Tests Taken
- IQ
- Score: 118
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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