Kharlene
Realtime Analyst, Customer Service, Email , and Technical with Sales Representati
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $2.50/hour ($540.00/month)
Bachelors degree
Last Active
June 26th, 2026 (yesterday)
Member Since
July 17th, 2025
Profile Description
The Realtime Analyst is responsible for monitoring live service performance, managing agent schedules, and ensuring optimal staffing across all support channels. This role plays a critical part in maintaining service levels by adjusting resources in real time, analyzing intraday trends, and providing actionable insights to leadership. Strong analytical skills, attention to detail, and the ability to react quickly in a dynamic environment are essential. With being a representative, you will assist customers with inquiries, resolve technical issues, and promote relevant products or services. With excellent communication skills, technical aptitude, and a customer-first mindset with a passion for helping others and driving sales through effective service.
Top Skills
Customer Support » Email Support
Experience: Less than 6 months
Skilled in handling high volumes of customer emails with prompt, accurate, and professional responses, maintaining KPIs and CSAT targets.
Office and Administration » Data Analytics
Experience: 5 - 10 years
Able to interpret service level metrics and performance reports to make informed decisions and provide actionable insights.
Customer Support » Customer Service
Experience: 5 - 10 years
5+ years providing high-quality customer support across phone, email, and chat, with a focus on customer satisfaction, retention, and issue resolution.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Experience troubleshooting common hardware, software, and connectivity issues for customers across various industries and platforms.
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- TAYTAY, RIZAL
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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