Rose
Customer Service Expert (Voice or Chat) | Technical Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $13.32/hour ($2,560.00/month)
Bachelors degree
Last Active
June 28th, 2026 (yesterday)
Member Since
June 30th, 2025
Profile Description
I am a seasoned Technical Support and Customer Service expert with over 15 years of experience in the BPO industry, specializing in telecommunications and broadband troubleshooting. I spent the majority of my career handling mobile and broadband technical concerns.
Supported ADSL and NBN broadband connection (Fibre, HFC/Cable, Node, and Wireless)
Technical & Broadband Expertise:
Broadband/Mobile Troubleshooting:
Expert in diagnosing connectivity issues such as no connection, internet drop out, slow speeds, and hardware issues.
Landline Technical Issue:
Diagnosed phone issue, such as no dial tone, noise, and cross line, porting issue
STB & Cable Support:
Proven track record in Set-Top Box (STB) card activations and signal/channel quality optimization.
Fault Ticketing:
Skilled in identifying advanced technical issues and accurately routing L2 escalation tickets.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
I work in a BPO set up since 2008 and have had experience to be part of the Operation for more than 5years as a Subject Matter Expert handling new hires, tenure agents from different lines of business
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
I've supported Canada, UK and Australian based Telco Accounts
Customer Support » Technical Support
Experience: 10+ years
Broadband/Mobile Troubleshooting: Expert in diagnosing connectivity issues such as no connection, internet drop out, slow speeds, and hardware issues.
Other Skills
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dasmariñas, Cavite
- Tests Taken
- IQ
- Score: 115
- Government ID
- Sign Up with Pro Account to View
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