Project Manager

Highly proficient in Microsoft Excel, utilizing advanced functions such as pivot tables, VLOOKUP/XLOOKUP, data validation, and conditional formatting to analyze large datasets, generate reports, and support decision-making in healthcare back-office operations.

Applies capacity planning to align staffing and workload in healthcare back-office operations, ensuring optimal resource utilization, service level adherence, and business continuity. Analyzes volume trends, forecasts demand, and adjusts workforce plans to meet accuracy, turnaround, and compliance targets.

Drives performance and operational excellence in a healthcare back-office team, focusing on key metrics such as turnaround time, accuracy, and compliance. Implements process improvements, monitors KPIs, and ensures consistent, high-quality service delivery in support of organizational goals.

Provides targeted coaching to team members to drive performance aligned with service level agreements (SLAs), focusing on accuracy, turnaround time, and compliance. Uses data-driven feedback and regular check-ins to improve individual contributions and overall team efficiency.

Skilled in workforce scheduling to ensure adequate coverage and resource alignment based on volume forecasts, SLA requirements, and team availability. Effectively balances productivity, shift preferences, and operational demands to support seamless service delivery

Demonstrates strong task prioritization skills by effectively managing workloads based on urgency, impact on SLAs, and client requirements. Ensures high-efficiency output by organizing tasks logically, addressing time-sensitive issues first, and adapting quickly to shifting operational needs.

Effectively manages relationships with internal and external stakeholders by maintaining clear communication, setting proper expectations, and aligning operational goals with client and leadership priorities. Ensures timely updates, addresses concerns proactively, and fosters collaboration to support service excellence.