Travel Consultant & Front Office/Guest Services Expert

Front Desk Officer -Managed the full Reservation Management cycle, processing all hotel check-ins, check-outs, and amendments with high accuracy to maintain guest satisfaction. -Handled a high volume of guest inquiries, serving as the primary point of contact to resolve issues promptly and maintain daily operational efficiency.

I excel at customer service by focusing on direct client communication and accurate problem-solving in fast-paced travel and hospitality settings. I'm comfortable serving as the primary point of contact, having engaged directly with both US customers and hotel guests. My background includes training in both voice support and reservation sales. I handle complex travel needs efficiently, including managing flight amendments, rebooking requests, and general inquiries, ensuring administrative accuracy is maintained to guarantee client satisfaction. I focus on prompt issue resolution, a skill I successfully applied as a Front Desk Officer.

Managed core travel administrative functions for US clients, including efficiently processing bookings, amendments, and payment collection for complex flight itineraries. Executed essential GDS-based functions (Amadeus training completed) for flight searching, fare verification, and accurate reservation processing. Supported North American Sales Reservations with voice and financial transaction support, ensuring regulatory compliance and smooth customer experiences. Maintained accurate records of all bookings and customer interactions to support travel consultants and sales teams.

Content creation, scheduling, engagement strategies, and analytics tracking.

email management, file organization, data entry, and customer support tasks.

My experience encompasses expert calendar management, detailed meeting scheduling, and comprehensive trip and itinerary planning. My background in tourism, airline operations (Philippine Airlines & United Airlines reservations), and front desk coordination has honed my organizational prowess and ability to provide seamless administrative support.