9 years experience in providing quality Customer Service and Technical Support to end-users with basic troubleshooting based on company products and processes.
Experience: 2 - 5 years
Provided multi-market support for Global Distribution Systems specific to Galileo, assisting users with system navigation, booking management, and technical troubleshooting. Collaborated with global teams to resolve issues efficiently while maintaining high service standards across different regions and time zones.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Previously worked as a Customer Experience Specialist at Airbnb, providing dedicated support to both hosts and guests. Managed a wide range of inquiries including reservations, cancellations, payments, and account-related concerns, while maintaining high customer satisfaction through clear communication and problem-solving.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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