From my academic years up to my professional years, I’ve been processing data. Inputting, updating, and maintaining information in digital system. I have solid background and experience in data entry as I’ve spent the last years working as a Customer Contact Representative, handling information from passengers, processing them to create a reservation.

I have a solid experience in using GDS (Global Distribution System) specifically Amadeus. I’ve spent 1 years and 7 months working as a Customer Contact Representative at International Airlines Services Inc. I use Amadeus on our day-to-day operations, assisting our passengers from general inquiry about available flights and ticket prices, creating a reservation, issuing/reissuing a ticket, voluntarily/involuntary rebooking, accurately checking fare conditions and fare calculation etc.

I have 1 year and 7 months experience as a customer contact representative at International Airlines Services; primarily assisting passengers of all races thru inbound call. Our goal is to provide excellent customer service while maintaining good relationship to the clients.

I also have an experience as a chat support. It is one of the role I did back in my previous employment.

I have a background in Calendar Management. I previously worked as an Event Coordinator at Silvestre's Events and Exquisite Style. Part of my work is to be the Executive Assistant to the owner. I handle her calendar, organizing and plotting tasks, meetings, and commitment to maximize productivity and ensure goals are met.

I also do email management. One role I did in my previous employee was email handling. I sort incoming emails, and respond depending on priority. The goal is to handle email accurately and efficiently.