Medical Virtual Assistant | Insurance Verification Specialist | Appointment Sche

•Insurance Verification •Prior Authorization procedures • Scheduling and confirming appointments. • Scheduling and coordinating patient appointments with accuracy and efficiency. • Handling incoming faxes, referral calls, and patient inquiries. • Maintain and update patient records, ensuring accuracy and confidentiality. • Providing professional support by responding to patient inquiries and routing them to the appropriate healthcare personnel. • Respond to patient emails promptly and professionally. • Coordinating communication between patients, providers, and external facilities. • Ensuring strict HIPAA compliance and protecting patient confidentiality at all times.

• Provide empathetic, patient, and clear communication to address concerns. • Work proactively to resolve issues in a timely and satisfactory manner. • Address and resolve member inquiries regarding claims, payments, billing discrepancies, and eligibility status. • Assisting with scheduling appointments, coordinating referrals, and managing patient information. • Provide accurate quotes for medical and pharmacy benefits based on member policies. • Maintaining patient confidentiality and privacy while providing customer service.

•Serve visitors by greeting, welcoming and directing them appropriately. •Notify the right department of scheduled or walk in visitor arrivals. •Create personal records for every visitor. •Perform administrative/ secretarial support for the Department Head in excellent manners. •Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. •Monitored and maintained stock levels of office materials, initiating timely reorders to avoid disruptions. •Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. •Manage incoming and outgoing calls.

•Assisting the Treasury Supervisor in doing the financial reports. •Coordinating with all SM Cinema Treasury Supervisors for the summary of movie cards sales reports. •Preparing for the Daily Cash Collection Reports (DCCR). •Depositing cash and check collections. •Cash counting. •Releasing of back pays of temporary employees. •Issuing movie cards to all SM Cinema branches. •Movie cards daily inventory.