I partner with growing eCommerce businesses to streamline operations, optimize eCommerce performance, and deliver exceptional customer experiences.
With over 10 years of experience across eCommerce, operations, sales, customer service, and supply chain coordination, I've worked with both global companies and growing online businesses—improving processes, increasing sales, and keeping day-to-day operations running efficiently. From managing product listings and inventory to analyzing customer behavior, coordinating teams, and resolving complex customer issues, I take ownership of the work and consistently deliver results.
Here's what I bring to your business:
• Reliable execution with minimal supervision
• Strong operations and process improvement mindset
• eCommerce expertise (eBay, Walmart, AVB LINQ, Google Analytics)
• Data-driven decision-making to improve performance
• Clear communication and a proactive approach to solving problems
• Route and Job Scheduling
• Order Fulfillment
• Logistics/Shipping
I have also developed my skills in navigating certain tools:
• Salesforce
• Zoho CRM
• Passport (ERP System)
• AVB Marketing (Website Design and Management)
• RingCentral VoIP Phone Service
• Grasshopper Virtual Phone System
• Wasp (Cloud-Based Inventory Management Software)
• Appliance Vendor Portal (Electrolux, GE, KitchenAid etc.)
• UPS Tracking Tool
• FedEx Tracking Tool
• DispatchTrack™
• Meta Business Suite
• WordPress
• Google Analytics
• Google Ads
• Google Drive/OneDrive/Dropbox
• Microsoft Office (Excel, Word, PowerPoint)
• Microsoft Teams
• Google Sheet
• PDF Acrobat
• Canva
If you're looking for someone who can adapt quickly, take initiative, and become a dependable part of your team, I'd love to connect and discuss how I can help grow your business.
Experience: 5 - 10 years
Experience: 2 - 5 years
Core strengths include: • Ecommerce Customer Support • Order Management & Fulfillment Coordination • Phone, Email & Chat Support • Cross-functional Team Collaboration • Process Improvement & Organization • Artist & Custom Product Coordination • Fast Learner with Strong Adaptability
Experience: 5 - 10 years
I have hands-on experience in sales support, enter property management orders, provide updated ETA of the products, collection of receivables and ensure accurate records in NetSuite and Passport. I schedule weekly meetings to help streamline processes, improve workflow efficiency, and ensure that sales representatives have accurate and up-to-date information to close deals effectively.
Experience: 2 - 5 years
Trained sales team to use DispatchTrack™ to monitor order post-delivery issues. Send blast email, text and call notification to schedule available orders for delivery. Manually schedule deliveries in the system enter accurate order and delivery dates.
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