Senior Sales Operations Specialist (HubSpot CRM)

Lead Generation Outbound Telemarketer - Jan 2023 to Oct 2023: Easy Contact • Executed lead generation campaigns and outreach strategies for top global tech brands (Google, IBM, Dell, Apple), providing strong understanding of B2B targeting, funnel optimization, and audience qualification. • Used CRM platforms (HubSpot, Zendesk, Intercom, Salesforce) to manage pipelines, track engagement, and analyze prospect behavior—skills used in paid social remarketing and audience insights. • Collaborated with marketing teams to align messaging to target audiences—similar to writing ad copy variations, value propositions, and call-to-action strategies for Paid Social Ads. • Experienced in understanding buyer personas and campaign messaging for high-tech markets.

Team Leader - Oct 2023 to Sep. 2025: Knack Global Philippines • Led a team for RCM (Revenue Cycle Management) for DME. Directly reporting to SOM and SD and clients, and closely monitoring day-to-day operations with the team to ensure all goals are met or exceeded expectations. Assisting over 100 agents including TL’s, managed for 2 mos. Created systems for a start-up line of business for day-to-day operations tracking of productivity, attendance and quality, also conducting client meetings and presentations. I have knowledge in CRM tools (salesforce) and Genesys, and for automation we are using AI powered tools like Chat CRM Tools and Genesys.

Senior Sales Operations Specialist (HubSpot CRM) - Dec 2025 to Present: Groworx • Drive pipeline velocity and sales efficiency across Healthcare Recruitment (B2B) and Consumer Sales teams by owning and optimizing the HubSpot CRM ecosystem. Lead CRM administration, data governance, workflow automation, and sales process design. Deliver actionable analytics through automated dashboards, forecasting models, and performance insights. Oversee QA for sales/recruitment teams, manage email campaign execution and optimization, and maintain integrations between CRM, marketing, and enablement platforms. Lead continuous improvement initiatives, map and streamline end-to-end sales processes, and partner closely with Customer Support, Marketing Ops, Finance, and external vendors to ensure a seamless, compliant, and scalable revenue operation.

Customer Service Representative - Jan 31, 2020 – Jan 1 2023 – OPTUM GLOBAL SOLUTIONS • voice account Customer service executive. Assisting providers and members for medical insurance support of UNITEDHEALTH GROUP. tools we use are CRM tools and Taleo. Billing Account Specialist - Dec 2017 – April 5, 2019- INFOSYS LMTD. BPM • Billing and escalation support for a Japanese manufacturing company caters U.S small, medium and macro enterprises for RICOH printing products. tools we use are CRM tools and Taleo. Technical Support Specialist - May 19, 2017 – Nov. 2017: TELETECH • Technical support specialist for Telstra (an Australian telecommunication company), Task to assist customers about technical issues with regards to their services, insure and maintain long term relation of the company to its customers thru out Australia. tools we use are CRM tools and Taleo. Account Specialist- May 10, 2016 - May 2, 2017: VISION X-INC, • Task to ensure customer reliability as billing, sales and technical support specialist for at&t accounts (largest telecommunication company in USA). Handled new and existing customers accounts throughout across USA, also assigned to maintain satisfaction and long-term company relationship to its consumers. tools we use are Sales Force CRM.

International Property Specialist - October 17, 2014- October 17, 2015: Ayala Land • Hands-on experience in sales funnels, nurturing leads, and converting prospects—key foundation for optimizing paid social campaigns for lead generation. • Executed property marketing strategies and client follow-ups, giving exposure to consumer behavior and ad-targeting insights. • Awarded Top Property Specialist for exceeding sales quota, demonstrating ability to deliver results— valuable for performance-driven advertising roles.