Client-Centered Support Agent | Telemarketing & Reservation

Outbound Sales Agent, 03/2023 - 03/2025Sutherland Global Davao, DAVAO CITY , DAVAO DEL SUR • Reached out to potential clients via cold calls. • Contact 90% of internet leads within the first minute after form submission. • Refined sales scripts to align with the needs and interests of targeted Insurance coverage. • Supported leads in obtaining budget-friendly options coupled with excellent service.

Technical Service Representative, 12/2021 - 07/2022Teleperformance PH, DAVAO CITY , DAVAO DEL SUR • Utilized remote access to diagnose and fix customer technical problems with various services. • Coordinated technician appointments for required service visits. • We also updated bill status, provided guidance and information, and resolved billing issues. • Guaranteed positive client experiences by delivering quality support.

Customer Service Representative, 11/2022 - 04/2023IBEX Global PH , DAVAO CITY , DAVAO DEL SUR • Administer flight reservations and oversee alterations through rebooking, rerouting, and refund processes. • Manage delays, cancellations, and diversions caused by weather, operations, and external circumstances. • Streamlined policy sharing of all additional charges via diverse methods. • Enhanced overall service delivery through dedicated effort.