Client Support Specialist, Virtual Assistant, Customer Servi

I managed the Property Management After Hours campaign, focusing on the maintenance department and communication with foreign clientele. My role involved handling inbound tenant calls, making outbound calls to clients or vendors for issue resolution, and using tools such as Ring Central, Honeybadger, Propertyware, Appfolio, Showing Hero, and Propertywizard. Additionally, I managed leasing and HOA tasks, invoiced work orders, and performed follow-ups on non-voice tasks.

- I had mastered the technique of sending and organizing reports and was able to fulfill my clients' demands for urgent files or tasks. - Coordinated and scheduled meetings, handling changes and updates efficiently. Coordinated and scheduled meetings, handling changes and updates efficiently. Created a friendly environment and helped with the training and on boarding of new agents by sharing best practices with them.

I can manage to create my own files using the google sheet, it helps me to save and organize the files/data's that I am doing.

-Managed a high volume of incoming and outgoing calls, handling inquiries and forwarding calls to relevant individuals. -Performing data entry, analysis, and report issuing. keeping consistency and paying attention to the details. - Ensuring that the order placed by the customer are legit/ not fraud, double checking all the information provided are also correct.